Today at 10:56 am, I ordered a small pizza and a 2L for delivery. It said the delivery time was 60 minutes. After 65 minutes, I called and was told that they had a busy lunch rush and a driver was leaving with my order right then- 15 more minutes, max. After 45 minutes, still no food and called back. after being put on an immediate hold for 5 minutes, we asked for the manager. HOLD AGAIN! after several minutes again, the poor kid stuck with the phone came back to say the the manager is too busy to talk to you WOW WOW WOW. They said someone will call us back. Finally, after 2 HOURS, I was delivered an ice cold pizza. I was not offered a refund, I was not offered to come pick up the order. I ordered for a new hire that was attending training and had a very short window for lunch break, which obviously came and went without him eating. A phone number and even email address is on the order. there is absolutely no reason that one cannot update a customer when their order is taking longer than expected. Then to tell the customer that they are not important enough to have the matter handled? Nice job Barros.