I visit here often in my lunch break and the staff is just incredible. Everything very friendly and beautiful. Once an employee has forgotten to enter and ask for my reward phone number, and I asked the Barista to help, she did not know how to help but asked the manager to help. He was more than happy to help, and then reimbursed my card recharged so I could use the $8 I spent that day to get my 16 points! I didn't want to spend the money and didn't get my points! I really appreciated it! I will continue to come back as a happy customer!