Dunkin'

This place should be avoided. They are so slow! I have been here multiple times and it is the same every time. Drive up lane is terribly slow. They need new management. Today with 3 cars in front of me, it took 15 minutes to receive my order.

Cup was over half foam. I was the only one there and it took forever. The kid in the drive through didn't seem like he had been trained

Basically felt like a Starbucks experience. We ordered dark roast coffee another drink, then paid (bill tip) and waited. Little while later our other drink was ready and we find out (they waited until then to tell us) they are out of dark roast and just have regular. Why didn't one of 3 employees ,standing around chitchatting, check right when it was ordered? Super unprofessional to proceed to wait until last minute to tell us they couldn't fill our order. Annoying they didn't offer refund or anything just regular. Other drink wasn't full either. Whatever. Shop looked clean and other drink we ordered tasted ok (not great too much milk) but for the money, meh customer service, and disappointment; we will not recommend or go back. Sad that the Kum Go across the road would have made things right (one way or another) from the start and cost at least half the price (including a donut) plus way faster. Friedrichs is just down the street in Urbandale and worth the short drive imo.

I really like their doughnuts. The staff and service at this store is ridiculous, however. Expect a long wait and that their staff will barely acknowledge you. They STILL have the stupid glass barriers up inside, which makes communication with their staff difficult.

I LOVE Dunkin Donuts and get it when I can, but lately the service has been disappointing. The ONLY person I’ve observed doing any decent work is the red head girl Lily who takes my order every time, makes it, and gives it to me. No one else in this location seems to care as much or put in work of any quality near hers. I’d leave a 5 star review if I were just reviewing Lily, however the work I’ve observed being put in by others is just disappointing… it seems like they also rely on her to do just about everything.. Unfair! I hope that this changes soon or else I will not be coming anymore.

Some of the worst service I’ve ever encountered at any fast food restaurant. Placed a mobile order for a single drink and 4 food items. Took 30 minutes of waiting inside the store to receive my order. Asked twice about the status of my order and was told I’m just gonna have to keep waiting. Store was not very busy and saw many drive thru orders get prioritized and cooked before they even started making any of my items. Had like six employees working and at least 2 of them were just standing around during this entire time. Won’t be returning to Dunkin’ and I recommend you don’t order anything besides a donut or coffee if you come here.

Always good and always my go to coffee shop when I’m on the road.