We haven't been to Freddy's in a very long time and I kind of forgot how to order their burgers. All I remembered was that you have to tell them every single ingredient you want in your burgers, minus the bun and patty. We learned that the hard way years ago the first time we ordered there. Imagine our shocked when the burgers came with no ketchup, mustard, lettuce and tomatoes! This time, I forgot that their regular burger is a double burger. The single burger is huge enough for a small child to find challenging to even take a bite out of, making a double pretty much impossible for a child to eat. I ordered regular cheeseburgers for all of us, and the cashier can plainly see that I was ordering for my kids too yet didn't bother to make sure it was the double burgers we wanted, not the single. With my attention on figuring out every single ingredient each kid wanted, I couldn't really watch the screen to make sure the order was correct. I was surprised by the total cost, but again didn't have time to think about it while giving attention to my kids. When the burgers came out, they were huge and only as I started eating mine did I realized they were double burgers. I went to the cashier to complain, thinking it was get mistake for putting in our order wrong. She politely explained to me that regular burgers WERE double burgers! After she spoke to the manager, she told me there's nothing they could do about it since we already got our order. I said that wasn't acceptable. That was when the manager stepped in and offered to throw in some frozen custard. We got a tub. I guess it was a good compromise for both sides. The manager was very apologetic and said it happens all the time. You'd think they would learn then to make sure people know what they are ordering! Them calling double burgers their REGULAR burgers is definitely unconventional and they should take extra care to make sure people know what they are ordering. The food was incredible though. I also didn't kn
