We ordered on the app. It informed us that the order was done. My husband went in to pick it up. It wasn?t in the case. They said it wasn?t ready yet but they had to clear it out of their system because their system was timed. My husband stayed and waited for the order to be completed. When he brought the pizzas home, one was doughy. I called. They informed me that I would have to bring the pizza back in for them to see. I did. They then told me that it would be 30 minutes until they could make me a new one since they had other customers. I told them I just wanted a refund then and they refused to give me one. I told them that I was not willing to wait 30 minutes until they started making my pizza. They said I could wait 15 minutes and talk to the manager personally about it then but she was the one giving the orders. (They had been running to the back between every reply to answer the way she wanted). I asked for corporates number. They said there wasn?t one because they?re a franchise. I asked for the general managers number and was told no, they would not be giving me anyones contact information. I said I wanted to take pictures of the pizza and that my husband would be back in for the remake. They tried to tell me that I wasn?t allowed to take pictures of the pizza so I brought it outside and took the pictures. I brought it back in and told them that my husband would be there in 30 minutes for the remake. When my husband got there 30 minutes later he walked in to them talking about it, even though the woman at the counter was telling them that he was there. They told him that I had told them not to remake the pizza, had threatened them, and had screamed in the managers face (even though I never talked to the manager personally). When he told them that he knew that didn?t happen the manager told him ?your wife needs to start using her ears to listen?. She was disrespectful and rude in general. She kept insisting that the pizza was not doughy despite that we had pictures and videos to prove it. Eventually the woman who was originally the go between said she was also a manager and handled the situation. We were able to get the pizza but the first manager who was being nasty was the one to make it so we don?t feel safe eating it.