Little Caesars Pizza

There were 11-07-22, girls came on the drive thru window filling and ordering. She didn't say anything or recognized us. We sat in our vehicle for at least 3 to 5 min nobody ever waited for us, so we left. When we pulled out, 4 vehicles were behind us, good luck for them.

Later we never get a good pizza from here? we usually only come for the convenience of the hot and ready, but still never fresh as it was just getting one last night and again did not take good 2 bites and made a bowl of grain! Disappoint!

Mostly there is quite good, but last night they kept me waiting for 40 minutes when they told me 10 minutes and brought me cold food and one of the Italian cheese bread had no idea about it.

I love little Ceasars pizza. There hot and ready is awesome. I love the drive thru option. It's great food to eat while on the road, quick and drive friendly.

Worst experience I have ever had in a food establishment. This location is ran by children, I do not believe a single person that was working when I walked in was over 18, so service and customer satisfaction was what you would expect in this scenario. First kid who was the manager took my order but did not ring me up, he just jumped straight back to making the pizza. After standing at the counter for about 10 minutes he came back and was surprised that another worker didn 't ring me up. Fast forward about 30 minutes, then manager and the other kid were at the front discussing what I was waiting on, manager told him the wrong pizza, I correct him and stated that it should have been up by now. No one even attempts to investigate further or try to resolve the situation, they just continue doing something on the register. Another 10 minutes rolls by, manager leaves and during this time, I watched the non manager refill the seasoning for Crazy Bread and drop the lid on the floor. He then put it right back on, and continued working. Pizza finally comes up, and then non manager doesn 't realize that I had Crazy Bread too. I then watch him go and pull some up and then as he went to put the contaminated seasoning on, I very sternly told him to stop, at this point I was past pleasantry. The manager now on shift, who was the first adult I have seen up until this point immediately interjects and states that they won 't be serving me. Starts rattling off that he 's 16 and he 's been working for 10 hours. She then says that she will be refunding me and asks if my order was taken on the front register or the drive. After stating three times that I have been inside she finally understood, but still couldn 't manage to locate my order so she decided she was going to refund me in cash instead of on my card. At this point I get my money and have pizza already in hand, that I could confirm wasn 't contaminated, and turned to leave when she goes so it 's gonna be like that huh, going to take the pizza too. I turned at threw the $10 that she just refunded me and I said a few choice words and walked out. I will be contacting the Stark County Health Department shortly to file a complaint, as well as their corporate line. I understand when you get backed up things can get chaotic, as I have worked in the food service industry in my younger years. I have had no problem waiting in the past because of this, but when my order is mishandled twice, and then I witness a significant health code violation, I can 't ignore that kind of egregious behavior.

I'm giving 4 stars only because the two young gentleman that were running the entire store themselves. It was packed Monday night and these two high school students kept their cool and did they best they could to take care of the customers. There should have been more people there to help them, but they were amazing and I was impressed with how they handled the amount of customers they had even better then most adults would. Pizza was hot fresh and amazing and that was impressive given how busy those two were. Thank you both for doing your best!

I actually travel a far distance to come to this Little Caesars. I come here because I've always had exemplary service and great food. Today was a minor exception to the rule. I ordered my food and asked for it to be ready in 45 minutes which it was not. It was an additional 15 minutes afterwards that I had to sit and wait for it. I placed my order with a young lady named Holly and then eventually got on the phone with her again as I left to ask what the problem was. Her customer service skills and her good demeanor has left me still a happy Little Caesars of Massillon customer. As I'm sitting here eating my food it's still as delicious as usual. Thank you.