One of the worst units I ever have been. Got there around 8:35 pm.Guy behind the counter yells : no walk-ins, online orders only! Ok, so I order on line and pay for so my in line order in at 8:40 pm. I went outside went to CVS around the corner got an email that my pizza ready. Go back to the store just to find out they don 't have it. So I asked for refund Spanish speaking woman ,who turns out to be a manager, trying to tell me something then walks away, so I ask for refund again she comes back mumbles something in spanish again, then the guy tells me your pizza would be ready in 5 min. and now we are 10 min.passed readiness time So I asked for refund again. Guy works on my refund while Spanish manager pushes through half baked pizza and yells to me that it 's ready. At this point if they still want my pizza they have to finish my pizza the proper way and give me another one for free, but they have no idea about how to retain the customer or keep him happy. They have no clue about customer service, absolutely 0! I would wait another 5-10 min if she would spoke English to me and be nice about. It sucks that we have to live in the 3rd world country here in South Florida.