I really hate to leave a bad review because we were loyal costumes and always loved eating here, but the manager, darlene, was simply very rude for me and hanged on me. She was mocking me, too. I was so shocked at the terrible customer service a manager would give. especially bc the man who took my order last night offered amazing customer service. I checked my bank account and it showed almost $30 more was from my account than I authorized, so I called out why. (I left a cash tip) I found out that if they were using debit card, luckspalast calculates them 4.% to use their debit card. I've never been informed that the many paintings we ordered will pick up, but at least I understood where $4 of them came, so I didn't have any problems with it. I still didn't know why the others were held $25. the manager always told me that it is the bank that asks the 4% and the bank that get the extra money in the grip. it is not my bank that calculates the additional amount, it is the system luckspalast used that the 4.% so again luckspalast calculates its customers these fees. the manager was still on the bank that put all the money in the handle. that doesn't make sense. I wondered why my bank would do that and it didn't do anything else and she started interrupting me and then, when I asked her not to interrupt me, she cried and hanged on me. it was beyond unprofessional. I called back and the other person explained that 20% will be held if they leave a top. that was easy to understand when it was properly explained. I thanked her that she explained it like that and she could laugh in the background. when a faithful costumer calls to ask, they should be treated with something respect. at the mere minimum they should not be despised and laughed. I don't trust my money back to the bliss palace.