I was looking forward to trying this place as I had been hearing such good things about this place since high school (3 years ago)! We headed to Massena for an errand this afternoon and I thought this was the perfect opportunity! We came in and sat down and the atmosphere seemed fun and inviting! Immediately I worried about my grandmother; as all of the lower top tables were taken; (high tops are hard for her to sit). Obviously, not their fault. Nonetheless, we sat and were greeted almost immediately and asked what we wanted to drink. Nearly 10 minutes later we received them. That was kinda irritating, but I’m a server myself and I know how things can get so I let it slide. As we waited to put our orders in, I noticed almost everyone around us had either been taken care of or was eating except one table. It was awhile until we were greeted to put our orders in; but regardless, I let it slide.We put our orders in…my grandmother ordered French onion soup and a BLT with chips, I ordered a CUP of loaded chili and a southwest burger with tater tots.My grandmothers soup came out, but my chili did not. I figured, “well maybe it’s not ready and there bringing it soon”. My grandmother was halfway done with her soup when our food came out. My grandmothers order was correct, but I received a southwest burger with ONION RINGS. And still no chili, so I decided to speak up and then the server ran into the kitchen to which I think he forgot it on the counter and nuked it in the microwave because bits of it were hot and others cold. At this point, I wasn’t impressed. Not only did I receive my appetizer- after my meal- but it was cold. I wasn’t the only one that wasn’t impressed either. I witnessed a table get up and leave as soon as we got our food, to which I’m assuming is because they ordered before us. Which is totally a reasonable excuse.I wasn’t impressed with the food-for the price and for the “basic and bland” taste. I’ve had the same burger 30 other different places for cheaper and better. Not to mention- when they charged me for the yucky chili they charged me for a bowl when I ordered a CUP. Won’t be going back. So disappointing!