First Impressions can shape an experience. When the first true dialogue as you walk in the door is that we would normally disregard your reservation, since it was only made 45 min. previously. But since we aren 't too busy, we will seat you. Definitely not the way to grow customer service. My first thought was, Don 't worry, we won 't every have that problem again, because we won 't ever be back. Now, getting past that experience and evaluating the culinary repast and service. Our server was very friendly, helpful, and polite; the host could take some lessons. She Crab Soup was very mild tasting with a hint of ?horseradish? Comeback Shrimp was very crispy with a delicious sweet chili dressing. Northern Neck Style Crab Cake Sandwich excellent crab cake, though a small portion. The Conductor had a good blend of flavors with the Applewood Bacon providing a good balance to the marinated chicken. The Pecan Chicken, very tender with a crisp pecan crust. The spinach side was normal, and the rustic mashed potatoes were a little dry. Over all, it was a pleasant dining experience. All of the food was good, with some slight quirks. Some portions seemed a little small, for the price (Crab Cake Sandwich Fish Chips), while others were well proportioned (Pecan Chicken Shrimp Platter). The house made tartar sauce was a little too thin the sandwiches seemed to have been plated for a while before serving as the bottom buns were soggy. Flavors were good and meats were cooked to perfection.