The lack of stars are because of my experience at this location today at 5 PM. The kid on register, I believe his name was Nathan, was FANTASTIC. Super sweet, did everything right and as someone who is a former barista I can confidently say he was doing a great job. HOWEVER. The other gentleman on that shift, who?s name I do not know because of his lack of name tag, was rude, and refused to fix my two drinks that he made incorrectly. I made direct eye contact with him and said ?excuse me? and he ignored me. For 10 minutes. I had to wait for the other young man to help me. I will add that Nathan was extremely helpful and is the picture of what Starbucks expects from customer interactions with their baristas. He deserves 3 times the pay, seeing as he was doing 3 jobs at once behind that bar and no one else was pulling their weight. I am extremely disappointed in the experience I had at this location and it is most certainly not the first less than exceptional experience I have had here. Step it up, ingles, or I will take my business down the street to Dunkin or better yet, to Athens to a different grocery store all together. Do better.