I've been a Sunflower Natural Foods customer for several years and felt good at supporting this local business. I am a member of the Co op in Concord, but I always came to Sunflower first. This has changed today. One of the employees (whether you think that she had the place) was so rude to my 17-year-old daughter this afternoon that I was flabbergasted. We looked at shampoos, and when my daughter tilted the cap to smell them (to do a reasonable thing), she naked, don't do that! Now the product is compromised and we cannot sell it! If it doesn't say 'tester', don't touch it! Then she came down from her head, strode over, where we still looked at products before us, without apologising me and snapping the bottle out of the shelf. She then announced louder to the woman who worked in the back of the store that she placed a product that had been compromised by a customer on the counter up. Of course, my daughter was murdered. Not misunderstood now: I can appreciate the need to keep product in a non-compromising state. However, my daughter is NOT the type to squeeze, break or apply products that are not marked testers; in fact, she is the most respectful teenager I know (and I know SHOULD, I teach high school). And since respectful teenagers are a rare commodity nowadays, I am annoyed to think that this woman treats my daughter in this way. Their way, in fact, was positive ELITIST, and within the limits of a natural grocery business, no one has the right to act in this way (although there is much about it). This is a hard economy, and good, consistent customers are hard to come. The former customer of Sunflower Natural Foods will bring their (significant) business to Concord in the future. To be honest, the selection is better anyway.