Experience on 9/26/22 at around 8:30 pm was horrible. I’m glad we didn’t go through the drive thru late like we normally would. Cashier sounded like it was an annoyance just to take our order. We asked for a meal with chicken chalupas but to substitute seasoned beef for the chicken. Cashier just said ok. We asked about sauces, and we said mild. “Ok”. The okay’s are noted because that made me assume that I’m getting what I requested. When we went to pay we asked if we could add something on, but was told something I never have been told before about no substitutions or add-ons. We would need to go around again to add something. No problem, we just stuck with our original order… Let’s just say I was disappointed rather than what I was actually saying when I got home and began to eat. Chicken! Both chalupas had chicken not the seasoned beef that I wanted. I sure as heck didn’t want chicken! And the sauce packets were HOT not MILD. Now I want to do a review because this is the second time that I paid extra for a substitution and didn’t get it. No receipt! Again!!! The last time I got burned there was no receipt. Now I am convinced that the staff new they didn’t give me what I ordered and knew it, so they neglected to give a receipt. (Which you should always be doing when customers pay with card! I can’t do the survey online without the receipt because there is no other way to find the store’s identification number. I don’t know if reading and following simple instructions are a requirement for employment at this location or it was the fact that the employees just don’t care because the location is closed tomorrow for renovations. Since the staff and lack of management can’t be bothered, I will just stick to using the kits to make my own or try the LaVale location. The only reason that I gave the 3 stars I did was because prior to this year the service was always excellent. The food is always very good for fast food. Except for the chicken. That chicken is gross. The first bite or two is fine, but then it’s just flavorless and some is rubbery while some turns to mush when sitting in that chalupa sauce.