the staff here is wonderful! Although the line can sometimes be long, it is due to the short staff. the lobby, which is not open, is also due to the problems of staff and the Kovid. they work hard to move the line as fast as possible. Please understand that there are certain times of the day that rushes happen like the highway, any other food place, grocery stores, and this dunkin! Things happen sometimes and mistakes are made, so please be patient with them. the staff here is care, friendly and respectful!!