this is not the first time that this special wendy 's has upset me, but it will be the last since I 't come back '. let me set this up for you. as I move to the building, I can see two cars waiting on the thru window and two cars on the menu / internet. as I drive behind the second car at the intercom, I imagine that there is now a car at the window. that means that the other two cars I've seen before in the window have gone through and gone. it is now my turn at the intercom and I will remain silent. I'll wait about 5 minutes because they might be busy. I say hello and don't answer. I wait a minute more and think maybe the intercom doesn't work? So I'm moving up to the window. the window visitor opens the window and asks which order I have, and I declare that I have not ordered yet, because I have not received any response when I was with the intercom. a man with a headset behind her says that we are busy, you should have waited on the intercom, so I explained that no one answered me on the intercom, I thought it was broken, and this man huffs and goes away. No one took my order, so I went after waiting in the window for another three minutes. now I do not doubt that they were perhaps busy in the field, but a simple moment please or I will be right with them would have gone far. they cannot ignore customers and expect them to come back. so I won't go back.