have no idea what the bad reviews are about! my first time subway and I was greeted with such a nice lady! She taught me step by step what to do and everything. she was so patient, although I stared at the jump, not knowing what to get. my first underground experience was the hands down amazing. I can't tell you enough how nice these people are! You even told me that you could get some free things from the revenue, in my whole life NOT a SINGLE FAST FOOD CHAIN has EVER MENTIONEN IT! I'd definitely go back here!