I only visited this place because it's very close to work. There was never a time when I left without waiting for a minimum of 20 minutes. Given the fact that I order online for pickup with at least 40 minutes notice, this is unacceptable. More often than not, I sit on the drive-tru speaker at least 10 minutes before I acknowledged if at all. I usually have to go straight to the window to be noticed. Today, per ordinary, there was a single employee for lunch. He was polite as soon as he could be and the job was done right. This situation is always understated.... Always! Honestly, I would never go here if it wasn't that close to my job. So sad... The setup and management gets 1 star, the lonely employee who works today gets 5 stars. The franchise really has to do something about the management in this place.