the service here was so bad. first they got the order wrong when I ordered. then called several times to ask the same things because their employees never wrote how I wanted the cake. they also accused me twice for the cake and could not refund me because the manager wasn't there, so okay I came back to pick up and tried to get the refund and their manager didn't refund me because she wasn't there today and the hired one was rude and didn't recognize us for so long. they wanted me to come back tomorrow, even if I said I was gone for 2 hours. the cake was wrong, although they call me so many times about the shape and the design. not only that, but the employee who treated the collection and refund was extremely rude and disgusting, never even apologised about the whole situation, although we were nice. she gave us all the time the setting that rolled her eyes, on the card machine rudely typed and commanded me around. I understand that it wasn't her fault, but a bad attitude all the time and the treatment of customers bad from the moment when they go in the load is extremely bad customer service. we expected at least one regret, but not even that. 0/10 on the customer service and the work of the employee.