tina, the manager, about 2:45 o'clock, and my sister had two separate commands, so my sister went in and tina refused to take my sister order, her apology was that she was busy at the moment. then I ordered a big mocha wrap and she gave it to me, but with carmel up and was really ignored when I said I was allergic. she made it new, but it was thrown in another cup and scrape the carmel and reused. my drink still had carmel craps, but I just ran away at this time because I didn't want to handle their attitude. but would you never catch me treating my employees like these or customers, wow only wow? and yes her name was tina, that was in keego harbour.