The food was good; the issue is the service. When you call in an order to pick up, they tell you that it will be ready by a certain time. You show up at that time, but NO ONE is at the counter that you can ask for your food! There is a clock on their wall, and I watched over 10 minutes go by before I was able to get the food I had ordered. I showed up when they told me, it was very frustrating to wait that lenght of time to pick up my order. This is not what I expected, and I don't have experiences like this anywhere else. If a customer places an order, and is given a pick up time, someone needs to be available to pay some attention to the take out orders. I can understand a few minutes of waiting and I realize that others are ahead of me. But not even being attentive or present at the counter is not appropriate. If a restaurant doesn't value my business, I will go to places that do.