Saw FB promotion for 15% off. Called to make a pickup order, and gave the person on the phone the number of the item I wanted to order. He told me he does not know the numbers and to tell him what I wanted...if your menu items are numbered how do the staff not know them?! Fine, I describe the 2 items to him, and then ask for beansprouts and limes and he tells me that is extra. Yet on their website is says complimentary but you have to ask. When I call him out for wanting to change me he said he would give it for free. I mention the deal on FB, just to give them a heads up, and he has zero clue about it. How do you run a promo and the staff are clueless on it? He says if he can give me the discount he will when I pickup. I tell him it needs to be sorted beforehand and he calls someone and then comes back and says the deal is for dine-on only, yet the ad made no stipulations or rules. Unfair of them to make up rules after the fact. Incompetent staff, and management. Didn't bother giving them my business after the poor service on the phone, could only imagine how the food would have been....