Lone Star Texas Grill

The fajitas are our favourite menu item here and they are good, but every time we have come to this location, the service has been painfully slow. And, now, with no free chips and salsa while you wait for your order (and wait, and wait...), it's just sad. We go elsewhere for fajitas now. :(

We eat here at least once a week, we always sit in the bar so we can be served by "Daisy" , food is great and the service is always excellent!! Best Chicken fingers in town!!!

Very disappointed tonight! We are former loyal customers of this Lone Star, the last few times we have gone they are offering so much less actual food and increased prices. The service was very poor. The place was pretty much empty and we waited forever to get our food. Our waitress was busy serving most of the tables while three servers and the manager visited in the bar area. Tonight was our last visit. Very sad to see the decline of what was once our favorite restaurant.

My husband and I stopped in this afternoon at lunch. No-one to greet us at the door so we had to go in to the dining room to find a waiter. She put us in a booth, left menus and then about 10 mins later came back to take out drink orders.There were three other couples so it wasn't as if they were busy. Placed our orders and asked for coffee - this brown luke warm "stuff" came and was advised it was coffee. Must have been made early in the morning as it was terrible. Food not much better either.Mine had obviously been sitting under a hot light as it was dried out and far from appetizing. The waitress didn't stop back once to check on us, ask if there was anything else we needed of offered refills on our drinks. She actually disappeared and we had to go out to the front desk to ask for our bill !!!!

Waited over an hour for a fajita at lunch and the staff did not care. Manager came over and said it was slow because the bar was busy but there was no one in the bar.

Food was ok, service was fine but we did not enjoy the food as much as other restaurents in the area

This is the third review I've written about this specific restaurant, and the downhill slide is apparent.When it first opened it was great! Good Tex-Mex in great atmosphere. Then I noticed that they had dropped the ball a bit. Now, I just don't need to go back.We went specifically for the fajitas, their signature dish. Several of us ordered them, and we all had similar complaints - far to expensive for what you were served.Lone Star has their own tortilla making machine in full view of the restaurant, and on a Saturday it's usually running full tilt to keep up with the demand, so I thought it odd when I saw nothing going on with it. Turns out, the fresh made chips and salsa they used to bring out to the tables while you waited for your meal are no longer complimentary. They are charging for them, under the guise that they are donating the proceeds to charity.I hate this practice. Companies like to advertise as though they are acting benevolently for a specific charity, yet it's quite literally only the customers that are donating, and the company gets itself a tax break for those customer donations. I have a lot more respect for companies that match customer donations.So, no more fresh chips and salsa delivered to your table while you wait. Now I understood why the tortilla machine wasn't in constant use.I ordered the Steak fajitas combo with pulled pork at $20. Our very pleasant and helpful server brought out the toppings, and we noticed that the stingy amounts of toppings looked like they had been allotted out the previous day. The shredded cheddar had that white tinge and was dried out. The lettuce was rubbery and smelled stale. When we asked for more cheddar, she brought out little disposable dishes of freshly shredded cheddar that contained more than originally brought out!The meats, onions, and peppers did come out hot, however, there was so little meat served! You can't help but look at it, and think "This is all I get for $20?". Add to that the steak was fatty and grisly. One of the things Lone Star used to do better than anyone else was the tortillas with that amazing tortilla machine. So why do the tortillas come out soggy as though they were made and then portioned into the serving dishes a half hour before they are served? As we were leaving, I went over to the tortilla machine and noticed some of it looked like it hadn't been cleaned since they first opened. The arms of the part that flattens the tortilla was literally hairy with curled up burnt dust bunnies! I mentioned it to the manager, and he was shocked and said he'd take care of it.To me, the upsetting thing is that Lone Star has such awesome potential to be a truly great Tex-Mex restaurant, and it's obvious they are cost-cutting to try to chisel a little more profit out. If they ran this restaurant like they did when they first opened, we'd go back frequently, but as it is now, I don't feel like giving them another chance.