This is my local Dunkin, so I'll start off by saying this is the location I'll continue going to since it's so convenient. The drinks are always perfect. The inside is nearly always nice and clean. However, some of the staff seems unkind or has a negative attitude, even when I'm overly kind to them which isn't my favorite. The donuts are iffy depending on the day. Some days they're soft and perfect, other they're tough and crunchy and I go there at the same time each time I go around 7am. They get behind on pickup orders frequently, so even if you order ahead, you still might have to come in and wait awhile for your order. Today they seem to have a manager on site who is very friendly and kind! I recommend it if you're close by, but be aware it might not be a perfect experience some folks would like.