Arby's was Arby's. By that I mean it was fine for quick service style food. My experience was ruined however, by the fat mouth breathing woman who didn't understand how to order, so she ended up with a sandwich that was served on a roll instead of bread. She just couldn't get her head around how the text on her coupon stipulated what she would get for that coupon, but there were pictures of multiple types of sandwiches on the entire marketing flyer. So she was not served what she envisioned. Well, then she just wouldn't shut up about it. Kudos to the Arby's staff for handling it effectively. First a staff member tried to explain to her that they had served her what she actually asked for, and when that twisted her head into knots because her two brain molecules just couldn't compute it, a management level staff member quickly got this dumb, undeserving, obnoxious lady the sandwich she envisioned, but did not actually order. It was only after the new sandwich was delivered thar the lady realized she was in the wrong and started to backpedal, a task that she struggled to accomplish verbally, and finally, to relief of everyone on the dining area, stuffed the sandwich in her oversize pie hole and finally shut up. I continue to have sympathy for quick service food workers as ridiculous episodes like this probably make the job almost intolerable. I'm actually thinking about starting a website which is a comprehensive how-to guide on the correct method to order, eat, and have a successful fast food experience without making a jerk of yourself and bothering others. It's really not that hard. Anyway, Arby's was fine other than that stupid customer.