I arranged for a large group to eat in this restaurant while we visited from the city for a sporting event. it was the birthday of our trainer and we wanted to celebrate. I called well in advance, made a reservation for 26 people and explained that we would need separate controls from the family. I then called the day before to talk to the manager and confirm the reservation to ensure that they are properly occupied. despite my efforts when we arrived, there was only one person waiting for us, and they let our tables take off from a cool evening. fortunately they had set heating so we were in order, but no one told me that during booking and I would have warned the people in our party to dress warm. the one waitress that served us was rude, she was obviously not happy to deal with us, and told us that we all had to be on a deck. I explained that I had spoken to the manager and that we could join together to make fewer controls, but we could not make a big review because this would be too complicated. a person in our party also had an allergy and when they told her about it, she seemed upset about what she concerned so that she went and went somewhere else. she was very unhappy and made it very obvious. it took 45 minutes to get drinks (and come to find out some of the children never even drink at all, not even water) and we were not served our food until an hour and a half of the waiting. it was a terrible experience and ruined what should have been a beautiful evening. I tried to talk to the manager three times after I let him know that he could be aware of the problems that occurred, but he was never available to talk to me.